WARNING: This product contains nicotine. Nicotine is an addictive chemical.

Shipping Policy

Shipping Policy

Notice:
We ship internationally to the countries listed below. Please ensure that your shipping address is 100% correct when placing your order. If you need to change your address, contact us immediately before your order is shipped.

List of countries:

  • USA
  • UK
  • EU (Netherland, Belgium, Luxembourg, Germany, Italy, France, Latvia, Poland, Czech Republic, Portugal, Spain, Denmark, Slovakia, Slovenia, Estonia, Greece)

Order Processing & Delivery Timeline:

  • All orders are processed within 48 hours after payment confirmation.
  • Shipping delivery may take 10–15 business days, depending on the delivery method and destination.
  • A tracking number will be provided between day 8 and day 10 once your order is dispatched from our warehouse.

Shipping Details:

  • We offer door-to-door delivery with insurance for all orders.
  • If specific customs declarations are required in your country, please include this information in the “Notes” section during checkout to avoid delays.

Unboxing Policy:
To ensure valid claims for future issues:

Customers must record a video during the unboxing process or at the time of receiving the parcel. This is necessary for resolving claims related to missing, damaged, or incorrect items.

Lost Items:
If your package is lost during transit, contact our Customer Service Team immediately. We will assist you with the next steps for resolution.

Customs and Import Taxes:

  • We do not charge any sales tax or export duties on our end.
  • However, customers are responsible for any import duties, tariffs, or taxes imposed by their country’s customs office.
  • We are not liable for items confiscated by customs. Please check with your local customs office for specific regulations.

Shipping Cost Calculation:
Shipping costs are auto-calculated based on product weight and destination during checkout.

Track Your Order:
Once your order is shipped, you can track it using the tracking information provided via email.

Important Notes:

  • PO Box addresses are not eligible for delivery.
  • Delivery times may vary during holidays or sale seasons.

If you have any questions or need further assistance, contact us at [email protected]