Shipping Policy
Notice:
We ship internationally to the countries listed below. Please ensure that your shipping address is 100% correct when placing your order. If you need to change your address, contact us immediately before your order is shipped.
List of countries:
- USA
- UK
- EU (Netherland, Belgium, Luxembourg, Germany, Italy, France, Latvia, Poland, Czech Republic, Portugal, Spain, Denmark, Slovakia, Slovenia, Estonia, Greece)
Order Processing & Delivery Timeline:
- All orders are processed within 48 hours after payment confirmation.
- Shipping delivery may take 10–15 business days, depending on the delivery method and destination.
- A tracking number will be provided between day 8 and day 10 once your order is dispatched from our warehouse.
Shipping Details:
- We offer door-to-door delivery with insurance for all orders.
- If specific customs declarations are required in your country, please include this information in the “Notes” section during checkout to avoid delays.
Unboxing Policy:
To ensure valid claims for future issues:
Customers must record a video during the unboxing process or at the time of receiving the parcel. This is necessary for resolving claims related to missing, damaged, or incorrect items.
Lost Items:
If your package is lost during transit, contact our Customer Service Team immediately. We will assist you with the next steps for resolution.
Customs and Import Taxes:
- We do not charge any sales tax or export duties on our end.
- However, customers are responsible for any import duties, tariffs, or taxes imposed by their country’s customs office.
- We are not liable for items confiscated by customs. Please check with your local customs office for specific regulations.
Shipping Cost Calculation:
Shipping costs are auto-calculated based on product weight and destination during checkout.
Track Your Order:
Once your order is shipped, you can track it using the tracking information provided via email.
Important Notes:
- PO Box addresses are not eligible for delivery.
- Delivery times may vary during holidays or sale seasons.
If you have any questions or need further assistance, contact us at [email protected]